With the recent news of the Western Australian Government’s mandates and the proof of vaccination requirements, organisations and venues are experiencing a considerable incline in aggression and violence towards staff dealing with the enforcement of these Government directions.
At Strike Training and Consulting we have developed a program to specifically deal with these issues in the workplace:
• The program is adapted to your organisations bespoke situation;
• Understanding mandates and relevant laws;
• How to manage situations of conflict and aggressive customers;
• De-escalation techniques;
• Duty of Care requirements for employees and customers; and
• Management of your workplace in order to adhere to mandates.
The duty of care employers have for their employees in these unfortunate situations is clear and having the knowledge of how to handle such circumstances is vital.
Contact us for more details.